Lekro Lekro Help

Managing Orders

Run the live order queue, move orders through the kitchen, and pause incoming orders when you're slammed.

Dashboard and mobile app

Every order placed through your menu lands in one live queue at Operations → Incoming Orders.

The Incoming Orders page: a tab bar, a live-status banner, status filter tabs with counts, a channel filter, and order cards showing code, status, channel, total, timer and action buttons.
Each card is one order, with its next action on it.

Cards carry an order code, status badge, channel tag, total, and a timer. Show details expands items, modifiers, customer contact, and the price breakdown.

Warning: The top banner reads Live when connected. If it shows Offline with notifications paused, new orders won’t appear and no sound plays. Check it at the start of every service. A tablet that silently dropped its connection is the most common cause of “we never got the order”.

Filtering

  • Status tabs: All, Pending, Preparing, Ready, and On the way where relevant, each with a live count.
  • Channel filter: Dine-in, Pickup, Delivery. This row only appears if you accept more than one channel.

Moving an order through

A single expanded order card: table number, order code, status badge, channel tag, items with quantities and modifiers, price breakdown, and action buttons.
Each card shows only the button that comes next.
  1. New → Start Preparing
  2. Preparing → Mark Ready
  3. Ready → Mark Served for dine-in

Delivery adds a step: from Ready, On the way, then mark it delivered. Pickup and delivery cards show the customer’s name, phone, and address so staff can call without digging.

Rejecting and refunds

Reject declines a new order; Cancel stops one already in progress.

Warning: If an order is marked Paid (a green pill), rejecting it refunds the customer in full, automatically. The dashboard confirms first, but the refund isn’t reversible from your side, so read the pill before rejecting.

Pausing orders when you’re slammed

The Settings tab on this same page has Accept online orders, and it’s the control most owners wish they’d known about sooner.

Switch it off and guests can still browse your menu, but can’t place orders: the status flips to Paused. It’s the right lever when the kitchen is buried, a delivery driver hasn’t shown, or you’re closing early. Far better than letting orders pile into a queue nobody can cook.

Turn it back on and ordering resumes immediately. Nothing else about your site changes.

Other settings on that tab

  • Accepted order channels: the same pickup, dine-in, and delivery switches as Menu Configuration.
  • Online payments: card payment at checkout, which requires payouts to be set up first.
  • Delivery coverage: needs your restaurant location pinned before a delivery area can be enforced.

If a channel isn’t enabled there, orders for it never reach this queue.